The U.S. Consulate General in Ciudad Juarez now offers an inquiry system for legal representatives. The U.S. Consulate General in Ciudad Juarez processes all immigrant visa cases from Mexico as well as non-immigrant and American citizen services.

The U.S. Consulate General in Ciudad Juarez accepts inquiries from legal representatives online at http://ciudadjuarez.usconsulate.gov/feedback-form.html. Use of this form allows the Consulate to quickly respond to inquiries while giving lawyers a quick, secure way of communicating with the Consulate. All inquiries from legal representatives regarding immigrant visas, non-immigrant visas or citizen services such as passports should be submitted via this online form rather than through phone, fax or regular mail. The Consulate will reply via email to all inquiries submitted online within 5 business days.

Family members or applicants wishing to make an inquiry should continue to use the Consulate's call center at 1-900-476-1212 if calling from the United States or 01-900-849-4949 if calling from Mexico.

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